Insured Shipping
Your order is fully insured against loss or damage.
Information based on the Specified Commercial Transactions Act
| Seller | Middleton Limited（EmiyoSuomi operating company） |
|---|---|
| Person responsible for operations | Sam Corvers |
| Address | Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong（Hong Kong） |
| Telephone number | +358 9 4245 1986 Hours: Weekdays 9:00-17:00 (Central European Time / CET) ※Inquiries are accepted by email. We will reply to email inquiries within 2 business days. |
| Email address | info@emiyosuomi.com |
| Sales URL | https://www.emiyosuomi.com |
| Selling prices | Prices displayed on each product page (including consumption tax). Prices for Japan are displayed in Japanese yen (JPY). |
| Required charges other than the product price | Shipping: Free (free shipping on all orders) ※If customs duties or import consumption tax are incurred during customs clearance, they are the customer's responsibility. |
| Payment methods | Credit cards (Visa / Mastercard / American Express / JCB / UnionPay / Maestro), Apple Pay, Google Pay, Shop Pay, PayPal |
| Payment timing | Payment is finalized when the order is confirmed. |
| Delivery time | Orders placed by 10:00 p.m. are usually processed within 1-3 days and shipped Monday through Friday. Estimated delivery time is 8-12 business days after shipment. ※As this is international shipping, delays may occur due to customs clearance conditions or circumstances involving the carrier. The tracking number will be provided by email or SMS when the order is shipped. |
| Returns and exchanges | Returns and exchanges are accepted within 30 days after receiving the product only for items that are new, unused, unworn, and include the original tags and packaging. All returns require prior approval. Please contact info@emiyosuomi.com first. You are responsible for return shipping costs for returns due to customer preference. Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned product. |
| Defective products or incorrect deliveries | If your product is damaged, defective, missing items, or you receive the wrong product, please contact us by email within 48 hours of delivery (and no later than 30 days after receiving the product), including your order number and photos or videos. After confirmation, we will arrange a replacement or reshipment at no additional cost, a partial refund, or a return and refund. |
| Cancellations | Orders can be canceled before shipment. Cancellations after shipment are subject to the return procedure. |
Last updated: September 28, 2026
