Shipping policy

EMIYOSUOMI SHIPPING POLICY

Below you will find a summary of our shipping costs by country, estimated delivery times, information about the courier services used, and instructions for tracking your order.

Processing Time

All orders placed before 5:00 PM (GMT+01:00) are processed and prepared for shipment within 1–4 business days. Processing starts on the order day or the next business day.

Delivery Time

The estimated delivery time is 8–12 business days. Delivery times may vary depending on the destination country, local distribution services, and possible customs delays. This is an estimate and not a binding guarantee.

Tracking

Once your order has been shipped, you will receive a tracking link by email, allowing you to monitor the shipment’s progress and estimated arrival time.

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Delivery Areas and Costs

Please note that customs fees may apply for orders shipped to Switzerland and other non-EU countries, which are the customer’s responsibility according to local customs regulations.

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Returns

If you are not satisfied with the product you ordered, you can request a return within 14 days of receiving your order. Send your request by email to info@emiyosuomi.com. Return instructions will be provided in response to your email.

Return shipping costs are the customer’s responsibility, unless the product is defective.

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Important Additional Terms

• We are not responsible for delays or damages during shipping.
• We recommend checking your order within 24 hours of receipt and contacting us if you notice any shortages or damages.
• All notifications, questions, and return requests must be made only by email (info@emiyosuomi.com) to ensure written documentation.
• By placing an order, the customer accepts these shipping and return terms in full.

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Contact Information

Email: info@emiyosuomi.com
Phone: +358 942 451 986 (24/7)

Company Name:
EmiyoSuomi

Address:
Flat 5, 4/F,
Won Hing Building,
74-78 Stanley Street,
Central,
Hong Kong