Insured Shipping
Your order is fully insured against loss or damage.
Refund policy
RETURN POLICY
Customers have the right to return products within 30 days of the purchase date. The right of return applies only to products for which a return notification has been made by email to info@emiyosuomi.com within the 30-day return period.
The return request must include:
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Order number
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Products to be returned
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Reason for the return
Return notifications made by phone, social media, or other channels will not be processed. Only return requests sent by email are accepted and recorded in writing as part of the return process.
Return address:
Return Processing Warehouse
Harmon Industrial Park
Tamuning, GU 96913
United States
RETURN INSTRUCTIONS
The return address and detailed instructions will be provided by email. Products must be:
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Unused and unwashed
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In their original condition and packaging
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With all original labels and markings
Note: Hygiene products (e.g., underwear, socks, swimsuits) cannot be returned unless there is a manufacturing defect. Discounted and made-to-order products are non-returnable except in cases of defects.
Notice:
Return shipping costs are the responsibility of the customer unless the customer can prove that the product has clear defects. Any taxes arising from the return are also the customer's responsibility. If these costs are not paid, the return will not be processed as an official return.
REFUND POLICY
Refunds will be processed within 7 business days after the returned product has arrived at the specified return address. Refunds will be made to the original payment method. If this is not possible, the customer will be contacted.
A valid tracking number must be provided for the return shipment. If this cannot be provided or tracking does not show the package has arrived, no refund can be issued.
DEFECTIVE PRODUCTS
Any manufacturing defects must be reported within 24 hours of receiving the product to info@emiyosuomi.com. The report must include:
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Clear photos of the defective area
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Order number
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If possible, photos of the shipment and packaging
Reports made more than 24 hours after delivery may be rejected without processing.
UNCLAIMED PACKAGES
If the customer does not pick up the package within the specified time and the package is returned to the sender, the customer is responsible for return and reshipment costs. If we can reliably prove that the customer has received multiple pickup notifications but has not collected the package, no refund will be issued, as this is considered intentional neglect by the customer.
ORDER CANCELLATIONS
All orders are processed automatically immediately after payment. For this reason, orders cannot be canceled or changed once placed.
Exception: If the customer contacts us immediately by email at info@emiyosuomi.com, we can check the situation and manually assess whether cancellation is still technically possible. However, cancellation is not guaranteed in this case.
TERMS AND CONDITIONS
By placing an order, the customer accepts this return and cancellation policy and all terms. All communication regarding returns, defects, or order cancellations will be handled exclusively by email at info@emiyosuomi.com to ensure all actions are documented in black and white.
CONTACT INFORMATION
Email: info@emiyosuomi.com
Phone: +358942451986 (24/7 customer support)
