Shipping policy
SHIPPING POLICY
EmiyoSuomi aims to ensure that every order is processed and delivered safely and efficiently.
ORDER PROCESSING AND DELIVERY TIMES
- Order processing: Orders placed before 10:00 pm are usually processed within 1–3 days, Monday to Sunday.
- Dispatch: Orders are shipped Monday to Friday.
- Estimated delivery time: 8–12 business days after dispatch.
- Shipping costs: Shipping is free on all orders.
Delivery times are estimates and may vary depending on the destination country and region, the carrier, customs procedures and other circumstances beyond our control.
TRACKING AND DELIVERY UPDATES
Once your order has shipped, you will receive a tracking number and tracking details by email or text message.
You can use the tracking details to follow the progress of your shipment and to receive the carrier's delivery or pickup updates.
Please note that tracking information may take some time to update while the parcel is in transit or in customs.
CARRIERS AND PICKUP POINTS
If the carrier cannot deliver the order directly to the delivery address provided, the parcel may be redirected for collection at a pickup point, parcel locker, service point or other carrier location.
The customer is responsible for collecting the shipment within the pickup period stated by the carrier and must follow the carrier's tracking and pickup instructions.
If the order is not collected within the period stated by the carrier and the shipment is then returned to the sender, please contact our customer service. We will check the status of the shipment and explain the available options.
CONFIRMATION OF DELIVERY
An order may be considered delivered, or properly made available for collection, when the carrier's tracking information confirms delivery to the address provided, the designated pickup point or another authorised pickup location.
We recommend checking the tracking information and carrier notifications regularly throughout the delivery process.
DELIVERY ISSUES
If the tracking information shows that your order has been delivered, is available for collection or has been returned to the sender, and you have questions about the shipment, please contact our customer service.
Email: info@emiyosuomi.com
Phone: +358942451986
Our customer service will review the available tracking information and help you with the appropriate next steps.
DELIVERY DELAYS
Shipping and delivery times are estimates. Deliveries may occasionally be delayed due to, for example, carrier operations, customs procedures, weather conditions, exceptionally high shipping volumes or other circumstances beyond our control.
If your order has not been delivered within the estimated delivery time, please contact us. We will check the status of the shipment and follow up with the carrier where needed.
A delayed delivery does not automatically entitle you to a refund of the order. We assess each situation individually and aim to find an appropriate solution with you.
CONTACT INFORMATION
If you have questions about your order or delivery, please contact our customer service.
We are committed to handling your questions as quickly as possible and working with you to find a fair and appropriate solution.
Company: EmiyoSuomi
Email: info@emiyosuomi.com
Phone: +358942451986
Customer service: 24/7
Contact information
Email: info@emiyosuomi.com
Phone: +358 942 451 986 (24/7)
